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Showing posts from October, 2005

BPO Agents Roman Slave .. ..

Just went through the article on Hindustan Times which compares Agents in BPO to Roman Slave. I believe it has actually over said every thing. BPO too has the same ingredients of a conventional industry. The produce is customer satisfaction [ Which is barely achievable :-) ]. The front runners are the agents who take the fire in real time and provide solutions . Some good chaps with their head sets listen to the same recorded call at their own free will and speed , and like a good critic would always bother the agent just because they have the time to listen and comment and not to listen and provide. More the company makes money by not paying incentives for the sales a agent did if these critics gives a bad score to your performance. So if a process is not giving good revenue to the company you know where to get it from. Lets go into a conventional industry of manufacturing the front runners are labor at the machine. They tightenup the same screw every day and oil the same joints...

Its the time to Disco

After 2 months of delay due to rains. I finally was able to attend office party. Party is a word that was alien talk to me after my Engineering . I forgot dance steps and as a result was dancing like being electrocuted. Anyways this party has pumped in, the versatility I know I had.It Helped me to look around my organisation and yes gave me something to talk about for some days. Next Party would be 3 months down the line and I know what to do on that day. .. ..
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Yeh baby, dance to the beats
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Everyone in one frame
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Hayley, Samantha. Adi and Vishal in bhangra swing.
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Pradip , Smantha, Aditya Gambhir (Does he look Gambhir),Yatin Miglani the lawyer in us. In second row Varun , Me. Look at my eyes wide open.
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Here I am in full swing , I enjoyed a lot it was fun and a total new experience. Above all I now know how balance life with hyper fun. I do miss computer codes after joining NSS, but it is fun here.
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Dance floor and look managers to dance.
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Hayley and Smantha enjoying the Party
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Rachna , Hayley dancing on the beats
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Aijit Bose , In full swing at NSS Bash
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Pradip Nair , Arijit Bose . What do I say about them .

Gracefull recovery

Last few days were like drama for me . My room mate Avi Haldar was absconding with my precious laptop. I was dejected and sad for the fact I lost my laptop and above all the precious data too. I dont know but somewhere deep within I was sure that I would get my laptop back. Probably this was because of the faith in almighty or I could not accept the fact that "My Laptop was stolen by my room mate, who was serving in a reputed company." Anyways the moral of whole drama was for hard earned money you get more mileage per liter. But of-course theirs a flip side to this related to Maya .. .... ...